Frequently Asked Questions

1. What types of products do you offer?
We specialize in high-quality personal care products, including skincare, haircare, oils, creams, shampoos, and more. Our collection is carefully curated with premium natural ingredients to provide effective and luxurious care.

2. How long does delivery take?
We deliver products within 2 to 3 days, ensuring that you receive your order quickly and efficiently.

3. What are the shipping fees?
Shipping costs range from 25 to 35 DH, depending on your location.

4. Who handles the delivery?
We partner with trusted shipping companies to ensure fast and reliable delivery of your products.

5. What is your payment method?
We offer a cash-on-delivery (COD) payment option for your convenience.

6. What is your return policy?
If the product is not as described, it can be returned free of charge.
For returns without a specific reason, the product must be in its original condition, and a fee of 20% to 30% of the product’s value will apply.

7. How do I start a return?
To initiate a return, contact our customer support team at palmure@ghmail.com or call us at [2120702555211].

8. Do I need to make any payment upfront?
No, payment is made only upon delivery.

9. What sizes do you carry?
Our products are designed to cater to a wide variety of needs. If you need assistance with product selection, feel free to reach out to us.

10. How do I contact customer support?
For inquiries, email us at palmure@ghmail.com or call us at [2120702555211].

Thank you for choosing Palmure! We are committed to providing you with top-quality personal care products and exceptional service.